These Terms and Conditions ("Agreement") govern the provision of pet sitting and related
services by Crissy's Camp Canine ("Pet Sitter," "Company," "we," "us," or "our") to the client
("Client," "Owner," "you," or "your").
By scheduling services, signing a service agreement, making payment, or allowing services to
commence, you agree to be bound by these Terms and Conditions.
1. Services Provided
The Company provides in-home pet care services, which may include: pet sitting; feeding and
watering; dog walking; administration of medications (when agreed); litter box cleaning; waste
removal; basic home care tasks related to pet care; overnight stays; vacation pet care;
transportation of pets (when agreed); and emergency veterinary transportation. Services are
limited to those specifically agreed upon in writing. The Company reserves the right to refuse or
discontinue services at its discretion when necessary for safety, legal, ethical, or operational
reasons.
2. Client Eligibility
The Client represents and warrants that they are the legal owner or authorized caretaker of
the pet(s); are at least 18 years of age; that all information provided is accurate and complete;
and that they have authority to authorize veterinary care and emergency treatment.
3. Pet Health Requirements
The Client agrees that all pets receiving services are in good health unless otherwise
disclosed, have received all legally required vaccinations, are free from contagious diseases,
and have not displayed dangerous or aggressive behavior unless fully disclosed in advance. The
Client shall disclose medical conditions, behavioral issues, bite history, anxiety disorders,
escape tendencies, allergies, dietary restrictions, and current medications. Failure to disclose
relevant information may result in immediate termination of services without refund.
4. Aggressive or Dangerous Pets
The Company reserves the right to refuse service to any pet that displays aggression, poses a
safety risk, attempts to bite, or cannot be safely controlled. If a pet becomes dangerous during
service, services may be immediately suspended, emergency arrangements may be made, and
additional fees may apply. The Client shall be responsible for any injuries, damages, or losses
caused by their pet.
5. Meet-and-Greet Requirement
Prior to initial service, the Company may require a consultation or meet-and-greet visit to
review pet care instructions, assess temperament, review home access procedures, and identify
potential safety concerns. The Company may decline service following the consultation.
6. Home Access
The Client shall provide safe and reliable access to the property (keys, lockboxes, garage
codes, smart locks, alarm codes). The Client is responsible for ensuring access functions
properly. If the Pet Sitter cannot gain entry, additional visit charges may apply, and emergency
locksmith expenses may be charged to the Client if authorized.
7. Visit Times and Scheduling
Visit times are estimates only. The Company does not guarantee exact arrival times unless
specifically agreed in writing. Factors affecting scheduling include traffic, weather,
emergencies, road closures, and other client appointments. Reasonable efforts will be made to
maintain scheduled windows.
8. Client Responsibilities
The Client agrees to provide sufficient food, treats, and supplies; maintain safe living
conditions; provide accurate care instructions; ensure pets have proper identification; inform
the Company of changes to travel plans; and maintain current emergency contact information. The
Client shall notify the Company immediately regarding any changes affecting service.
9. Medication Administration
The Company will make reasonable efforts to administer medications as instructed. However, the
Company does not guarantee successful administration, some pets may resist treatment, and the
Company shall not be liable for complications arising from medication administration unless caused
by gross negligence or willful misconduct. The Client must provide written instructions, properly
labeled medications, and dosage information.
10. Veterinary Emergencies
If the Pet Sitter reasonably believes veterinary care is necessary, the Company is authorized
to seek veterinary treatment, transport the pet, contact emergency clinics, and follow veterinary
recommendations. The Client shall be solely responsible for veterinary fees, transportation
costs, medications, and emergency treatment expenses. The Company is not responsible for outcomes
resulting from veterinary treatment decisions.
11. Emergency Contacts
The Client shall provide primary contact information, a secondary emergency contact, a
preferred veterinarian, and an emergency veterinary facility. If neither the Client nor emergency
contact can be reached, the Company may act in the pet's best interest.
12. Property Condition and Safety
The Client represents that the premises are reasonably safe. The Company reserves the right to
discontinue services if conditions present risks, including unsafe structures, hazardous
materials, severe weather exposure, utility failures, or threatening individuals.
13. Weather and Natural Disasters
The Company will make reasonable efforts to continue services during snowstorms, hurricanes,
floods, wildfires, and severe weather. Service delays may occur. The Company shall not be liable
for delays or interruptions caused by circumstances beyond its reasonable control.
14. Payment Terms
Payment is due according to the pricing schedule provided by the Company. Accepted payment
methods may include cash, Zelle, Venmo, and PayPal. The Company may require deposits, advance
payment, or automatic billing authorization. Failure to pay may result in suspension of
services.
15. Late Payments
Unpaid balances may incur late fees, interest charges permitted by law, collection costs, and
attorney fees where permitted. Returned checks may incur additional fees.
16. Cancellation Policy
Standard cancellation: Cancellations made more than seven (7) days before
service may receive a full refund. Late cancellation: Cancellations made less
than seven (7) days of service may incur charges up to the full service amount.
Holiday reservations may require non-refundable deposits and extended
cancellation notice periods.
17. Early Return Policy
If the Client returns home earlier than scheduled, scheduled services may remain chargeable.
Refunds are at the Company's discretion unless otherwise agreed.
18. Service Extensions
Additional visits or extensions are subject to availability, additional fees, and confirmation
by the Company.
19. Photographs and Updates
The Company may provide text updates, photos, and videos. The Client grants permission for the
creation and transmission of such updates. Unless expressly prohibited in writing, the Company
may use non-identifying photographs of pets for marketing purposes. The Client may revoke
marketing consent at any time by request in writing.
20. Liability Limitations
To the fullest extent permitted by law, the Company's liability shall be limited to the amount
paid by the Client for the affected services. The Company shall not be liable for pet illness,
injury, death from natural causes, escape despite reasonable precautions, actions of third
parties, property damage caused by pets, utility failures, burglary, or acts of nature. Nothing
in this Agreement excludes liability that cannot legally be excluded.
21. Indemnification
The Client agrees to indemnify, defend, and hold harmless the Company and its owners,
employees, contractors, and agents from claims, losses, damages, expenses, and liabilities
arising from the pet's actions, undisclosed medical conditions, undisclosed behavioral issues,
inaccurate information provided by the Client, and property conditions beyond the Company's
control.
22. Pet Escape and Loss
The Client acknowledges that animals may behave unpredictably. The Company will use reasonable
care to prevent escape. If a pet escapes, reasonable recovery efforts will be undertaken and
associated expenses may be charged to the Client. The Company is not liable for losses resulting
from escapes unless caused by gross negligence or willful misconduct.
23. Third-Party Access to Home
The Client shall inform the Company if anyone else may enter the property during the service
period, including family members, friends, housekeepers, contractors, or maintenance personnel.
The Company is not responsible for complications arising from third-party access.
24. Security Systems
The Client shall provide accurate instructions regarding alarm systems, cameras, smart-home
devices, and access controls. The Client is responsible for false alarm charges resulting from
incorrect instructions.
25. Surveillance Devices
The Client acknowledges that surveillance devices may be present and agrees to comply with
applicable laws regarding recording. Private areas used by overnight sitters should be disclosed.
The Company reserves the right to refuse overnight services if surveillance arrangements create
privacy concerns.
26. Force Majeure
The Company shall not be liable for delays or failures caused by events beyond reasonable
control, including natural disasters, government actions, public health emergencies,
transportation disruptions, power outages, and severe weather.
27. Independent Contractors
If applicable, services may be provided by employees, contractors, or authorized
representatives of the Company. All such individuals are entitled to the protections provided
under this Agreement.
28. Privacy
Client information shall be used solely for business purposes and handled in accordance with
applicable privacy laws. Information may include contact details, pet records, veterinary
information, and access information. The Company will take reasonable measures to protect
confidential information.
29. Electronic Communications
The Client consents to receiving communications through email, text messages, mobile
applications, and electronic invoicing systems. Electronic records shall have the same effect as
paper records where permitted by law.
30. Termination of Services
The Company may terminate services immediately if payment is not made, safety concerns arise,
false information is provided, terms are violated, or the pet presents an unreasonable risk.
Outstanding fees remain payable upon termination.
31. Dispute Resolution
Any dispute arising under this Agreement shall first be submitted to good-faith negotiation.
If unresolved, disputes may proceed to mediation, arbitration, or small claims court as permitted
by applicable law.
32. Governing Law
This Agreement shall be governed by the laws of the State of Ohio, without regard to
conflict-of-law principles.
33. Severability
If any provision is found unenforceable, the remaining provisions shall remain in full force
and effect.
34. Entire Agreement
This Agreement constitutes the entire agreement between the parties regarding the services
provided and supersedes prior communications, understandings, and agreements.
35. Modifications
The Company may modify these Terms and Conditions from time to time. Updated versions will be
made available to clients. Continued use of services after publication constitutes acceptance of
the revised terms.
36. Acknowledgment
By booking services, signing a service agreement, or permitting services to begin, the Client
acknowledges that they have read these Terms and Conditions, understand them, and agree to be
legally bound by them.
